Safe and Secure

Safe and Secure

The security of your money and data is as important to us as it is to you.

Segregated Customer Accounts

All customer funds are held separately in segregated client accounts with one of the world’s largest financial institutions. These accounts are separate from our corporate accounts and we cannot use them to settle any of our own obligations. Our banking partner has over 50 million customers worldwide and 2012 revenue of over 80 billion US Dollars.

Two-Factor Authentication

Two-factor authentication is a way of improving account security by combining what you know, for example your password, with something only you have in your possession, like your mobile phone.

When trying to log in or carry out certain actions, such as transferring money out, we will automatically send a message to your phone with a code. You enter this code into the two-factor authentication form on CurrencyFair.com.

To find out more, read our blog post on Two Factor Authentication.

Your Connection is Secure

Our website uses 256-bit encryption via SSL from VeriSign. This indicates that your connection is secure.

Secure Data Centre

All your account information is stored in a secure facility that is safeguarded 24-hours-a-day, and we use biometric security to gain access to our servers.

Systematic Procedures & Checks

We maintain continuous auditing, logging, backups and safe-guarding of data. To further protect against malicious attacks, we run numerous security tests on our own software and systems and maintain the very latest virus protection software.

Thorough Verification

We have built in a number of safeguards into our software including:

  • Identity Verification – Checks on new customers to determine if the identity information provided is accurate and not suspicious.
  • Automatic Logout – If you are inactive for an extended period of time we automatically log you out so unauthorised people cannot access your account.
  • Contact Information Confirmation – All changes to your contact information are verified with you before we make any changes.

Tracked Deposits & Transfers

All deposits by you to us are recorded by your bank. All your exchanges and transfers on our platform are recorded and saved in your account summary and you will receive a confirmation email instantly. All transfers from our bank are also logged. In short, all of your interactions with us are fully documented and available to you when you need it.

Join CurrencyFair!

 

CurrencyFair Easter-2014 Opening Hours

Please note that the exchange markets will close slightly early (5pm) on Good Friday (18th April 2014) and will be open as normal on Easter Monday (21st April 2014). Our telephone lines will also close early on Good Friday (5pm) and will be closed all day on Easter Monday. When the phone lines are closed, please use email (theteam@currencyfair.com), Facebook or Twitter to get in touch with us.

Please also note banks will not process payments in most currencies on Friday and Monday, so you should allow for delays in deposits and transfers over this period.

  Quicktrade & Marketplace Customer Service Telephone Lines *
Friday 18-Apr Open (Close at 5pm GMT) Open (Close at 5pm)
Saturday 19-Apr Closed Closed
Sunday 20-Apr Open at 23.00 GMT Closed
Monday 21-Apr Open Closed

* While the telephone lines are closed, email queries will still be replied to as soon as possible. If you have any queries or concerns over the above please do not hesitate to get in touch.

The CurrencyFair Team