Support Centre

Support Centre

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General Information

What is CurrencyFair?

CurrencyFair is an online peer-to-peer currency exchange and money remittance service.

Who are CurrencyFair?

CurrencyFair Limited is incorporated in Ireland with its registered address at First Floor, Westmoreland House, Westmoreland Park, Ranelagh, Dublin 6, Ireland. Company registration number 469391.
CurrencyFair Australia Pty Limited is incorporated in Australia with its registered address at Milsons Landing Level 5, 6 Glen Street, NSW 2061, Australia. ACN 147 506 410, ABN 94 147 506 410.

Is CurrencyFair regulated?

CurrencyFair Limited is regulated by the Central Bank of Ireland (C57373). CurrencyFair Limited is registered with the Australian Securities and Investments Commission (AFS No 419450), and is a Corporate Authorised Representative of CurrencyFair Australia Pty Limited, ARBN 154 043 455.
CurrencyFair Australia Pty Limited is regulated by the Australian Securities and Investments Commission, (AFS No 402709).

Who uses CurrencyFair?

Anyone that needs to exchange currency and send it to a bank account overseas, whether it’s their own account or that of a third party. We’re perfect for expats, businesses, and overseas property owners, to name just a few.

How safe is CurrencyFair?

The security of your funds while they are with us is a primary concern. As a regulated Payment Services provider, we must hold all client funds in segregated client accounts (it is one of many prudential requirements that we must comply with). Your funds are held in highly rated, global (not Irish) financial institutions, so you can rest easy knowing that your funds are safe and secure. These accounts are separate from CurrencyFair’s own bank accounts. Client funds are never commingled with those of CurrencyFair and we cannot use them to settle any of our own obligations.

Do I earn interest?

No, CurrencyFair is not a bank.

Is CurrencyFair cheaper than using a bank?

Due to the peer-to-peer model CurrencyFair adopts, we are able to offer cheaper exchange rates than a typical bank. Our rates are usually no more than 0.5% from the interbank rate and can often be far better than this. The CurrencyFair Marketplace also gives you the power to negotiate a mutually beneficial rate.
The transfer fees with CurrencyFair are also far less than with a bank. Click here to view our Fees.

Are there any ongoing or maintenance costs associated with having a CurrencyFair account?

No, there are no fees for maintaining a CurrencyFair account.

What currencies does CurrencyFair offer?

CurrencyFair currently offers 20 currencies. These are the Euro, UAE Dirham, Australian Dollar,  Canadian Dollar, Swiss Franc, Czech Koruna, Danish Krone, Pound Sterling, Hong Kong Dollar, Hungarian Forint, Norwegian Krone, New Zealand Dollar, Polish Zloty, Swedish Krona, United States Dollar and South African Rand.

Using CurrencyFair you can also buy Israeli Shekel, Japanese Yen, Thai Bhat, and Singapore Dollar.

Can anyone register/open an account?

Unfortunately not, though we are continually adding more countries. Customers domiciled in any of the EU/EEA countries may register for a CurrencyFair Account.

Can I use CurrencyFair for my business?

If you are going to make payments on behalf of your company and deposit from a company bank account, you’ll need to create and open an account for your company in addition to any personal account you might open.
Your business or company needs to be identified and so we’ll call you and advise you of what the requirements are once you register.

Do you send money to Bitcoin companies, cryptocurrency companies, Bitcoin exchanges?

No, CurrencyFair does not send money to Bitcoin companies, cryptocurrency companies or Bitcoin exchanges.

Is there a CurrencyFair app for tablets or phone devices?

CurrencyFair is currently working on an app for tablets and phone devices. We do have a mobile responsive website which you can avail of on all tablets and phone devices.

Does it cost anything to sign up for an account with CurrencyFair?

No, there is no charge for registering for an account with CurrencyFair. Well, it might take 5 minutes of your time, but it won’t cost you any money.

Registering/Opening an Account

How do I register/open an account?

Just click on Create an Account and fill in our simple registration form.

I am having trouble entering my passport details during the “Personal Account Sign Up” process, what should I do?

If your passport number does not work, please make sure you have entered the bottom row correctly, the correct number of characters (44) along with the correct number of chevrons (<). This is not a required field, so please do not feel you have to add the details before continuing.

I created an account, but never received a confirmation e-mail?

Please check your SPAM folder. If you still cannot find a confirmation e-mail, please get in touch with us at support@currencyfair.com and we will send your confirmation e-mail.

Do I need to provide identification documents?

In some cases we can verify your identity electronically using the information you provide during the registration process, especially if you enter your passport number. If we can’t verify you electronically, we need you to send us specific documents which we review manually. If you are unsure of what to upload or send to us, please contact us and we’ll let you know what we need.

Why do I need to provide identification documents?

As a regulated financial services company, CurrencyFair Limited must comply with the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010, (as amended). This means that we must identify and verify all of our customers and any beneficial owners. We must also understand where your money has come from and where you are sending your money to.

What identity documents do I need to provide?

Generally for personal customers, we need one personal identity document and two address verification documents OR two personal identity documents and one address verification document. If we need anymore, we’ll let you know what we need and how to get it you us.
For all our business customers, we will call you and advise you what we need for your particular type of business and legal structure.

What for personal identification documents do you accept?

Acceptable Personal Identity Documents are a copy of any of the following in order of preference:

  1. Passport; or
  2. Driver’s License; or
  3. National Identity Card.

The documents must be in date, show a picture of you, and bear your full legal name, date of birth and your signature.

What address verification documents do you accept?

Acceptable Address Verification Documents are copies of any of the following in order of preference:

  1. Bank Statement;
  2. Credit Card Statement;
  3. Driver’s License (where it contains full residential address);
  4. Utility Bills (including those downloaded directly from the internet) such as: electricity bill, gas bill, water bill, refuse collection, cable television bill, telephone bill (landline, only)
  5. Local Council Notices (rates, levies etc.);
  6. Revenue Notices (Annual Tax Certificates);
  7. Household Insurance or Renewal Notice

Documents must originate from a different source, show your full name and residential address and must be dated within three months of submission.

I sent my documentation in, what happens next?

All documentation received will be processed as quickly as possible in the order that they are received. In most cases, this will be within one business day, and sometimes even sooner. Once your documents have been reviewed, we will advise you that your account has been opened or that we need further information and/or documentation.

Transfer

What countries can I transfer to?

AMERICAN SAMOA
ANDORRA
ANGUILLA
ANTIGUA AND BARBUDA
ARMENIA
ARUBA
AUSTRALIA
AUSTRIA
BAHAMAS
BAHRAIN
BARBADOS
BELGIUM
BENIN
BERMUDA
BHUTAN
BONAIRE, SINT EUSTATIUS AND SABA (NETHERLANDS ANTILLES)
BOTSWANA
BRAZIL
BRUNEI DARUSSALAM
BULGARIA
BURKINA FASO
BURUNDI
CAMEROON
CANADA
CAPE VERDE
CAYMAN ISLANDS
CHAD
CHILE
CHINA
COLOMBIA
CONGO, REPUBLIC OF
COOK ISLANDS
COSTA RICA
CROATIA
CURAÇAO
CYPRUS
CZECH REPUBLIC
DENMARK
DJIBOUTI
EL SALVADOR
EQUATORIAL GUINEA
ESTONIA
FAROE ISLANDS
FINLAND
FRANCE
FRENCH GUIANA
FRENCH POLYNESIA
GABON
GAMBIA
GEORGIA
GERMANY
GHANA
GIBRALTAR
GREECE
GREENLAND
GRENADA
GUADELOUPE
GUAM
GUERNSEY
HOLY SEE (VATICAN CITY STATE)
HONG KONG
HUNGARY
ICELAND
INDIA
IRELAND
ISLE OF MAN
ISRAEL
ITALY
JAMAICA
JAPAN
JERSEY
JORDAN
KAZAKHSTAN
KIRIBATI
KOREA, REPUBLIC OF (SOUTH)
LATVIA
LESOTHO
LIECHTENSTEIN
LITHUANIA
LUXEMBOURG
MACAO
MADAGASCAR
MALAYSIA
MALDIVES
MALI
MALTA
MARSHALL ISLANDS
MARTINIQUE
MAURITANIA
MAURITIUS
MAYOTTE
MEXICO
MICRONESIA, FEDERATED STATES OF
MONACO
MONTSERRAT
MOZAMBIQUE
NAURU
NETHERLANDS
NEW CALEDONIA
NEW ZEALAND
NIGER
NIUE
NORWAY
OMAN
PALAU
PERU
PHILIPPINES
PITCAIRN
POLAND
PORTUGAL
PUERTO RICO
QATAR
RÉUNION
ROMANIA
RWANDA
SAINT BARTHÉLEMY
SAINT HELENA, ASCENSION AND TRISTAN DA CUNHA
SAINT KITTS AND NEVIS
SAINT LUCIA
SAINT MARTIN (FRENCH PART)
SAINT PIERRE AND MIQUELON
SAINT VINCENT AND THE GRENADINES
SAMOA
SAN MARINO
SAUDI ARABIA
SENEGAL
SEYCHELLES
SINGAPORE
SINT MAARTEN (DUTCH PART)
SLOVAKIA
SLOVENIA
SOLOMON ISLANDS
SOUTH AFRICA
SPAIN
SRI LANKA
SURINAME
SVALBARD AND JAN MAYEN
SWAZILAND
SWEDEN
SWITZERLAND
TAIWAN, PROVINCE OF CHINA
THAILAND
TIMOR-LESTE
TOGO
TOKELAU
TONGA
TRINIDAD AND TOBAGO
TURKMENISTAN
TURKS AND CAICOS ISLANDS
TUVALU
UNITED ARAB EMIRATES
UNITED KINGDOM
UNITED STATES
URUGUAY
UZBEKISTAN
VANUATU
VIET NAM
VIRGIN ISLANDS, BRITISH
VIRGIN ISLANDS, U.S.
WALLIS AND FUTUNA
ZAMBIA

Are there any transfer fees?

There is a small fee for transferring money. You can view the process fees and approximate transfer times in each currency.

What is an IBAN and a Swift/BIC Code?

An IBAN is your International Bank Account Number. It is made up of a code that identifies the country that the account belongs to, the account holder’s bank and the account number itself. The IBAN makes it easier and faster to process cross-border payments.

Where can I obtain an IBAN or a SWIFT/BIC Code?

Contact your bank in order to obtain your IBAN and SWIFT code.

Which nations do not require an IBAN or a SWIFT/BIC Code?

Banks in the USA, New Zealand, Australia, Hong Kong, Singapore and the UK do not require an IBAN or a SWIFT/BIC Code. The USA requires an ABA number, New Zealand and Australia require a BSB number, Hong Kong and Singapore a clearing code and the UK a sort code, all of which can be obtained from your bank.

I have an account number and a sort code but you ask me for an IBAN, why is this?

IBANs are a combination of your account number and your sort code. It’s a way of identifying a bank account which cuts down on errors and delays in international payments. When you use an IBAN you also use a BIC (Bank Identifier Code) within that. The BIC code is an international standard used to uniquely identify a bank.

Why do I not require an IBAN or a SWIFT/BIC code when transferring funds to the UK?

Typically, UK accounts do not require an IBAN. A SWIFT code is only required for International payments. As CurrencyFair operates on local transactions we do not require a SWIFT code. Your funds are moving from our UK balance to your UK account.

I am trying to transfer my funds from my CurrencyFair account to my beneficiary account, why am I seeing an “Insufficient Funds” message?

You could be seeing the “Insufficient Funds” message for two reasons. Firstly, you may be trying to transfer more funds than are actually available in your account. Secondly, you may have forgotten to exchange your funds. So, if you deposited €4,000 and wanted to transfer your funds to a GBP account, you would need to exchange your Euro to British Pounds before these funds become available for transfer to a GBP account.

How do I know how long my transfer is going to take?

Click here to view our “Process Times and Fees” page which will provide you with an estimation of how long your transfer should take.

For me to send funds to a third party, does the recipient need an account with CurrencyFair?

No, but they are more than welcome to open an account with us! The sender of the funds must have an account with us. Once you’re set up, you can send funds to the beneficiary account you have created on your profile. You may be required to provide further information to the CurrencyFair team as to who the third party is and why you are transferring money to them.

Can I transfer funds to a business bank account?

Yes, provided it is for a legitimate purpose such as foreign holiday, solicitors’ fees, payment of invoices etc. You may be required to provide further information to the CurrencyFair team as to who the third party is and why you are transferring money to them.

Why are there two reference fields when transferring funds out from CurrencyFair?

These references will appear on your bank statement, so you can fill one or both of these reference fields in if you so wish, so you can keep track of where you sent your money.

I transferred my funds by Faster Payment which is supposed to be instant, but I haven’t yet received my funds, what do I do?

If the transfer was instructed after 4pm the funds may not arrive on the day you sent them, your funds will arrive the following day at the latest.

Does CurrencyFair offer a remittance slip?

Yes, you can find details of each transfer by clicking on “Deposit and Transfer History”. We can send you an official copy of the SWIFT should you require one, at the moment it is not possible via our website- this functionality will be offered shortly as we are currently working on this option.

I have sent funds to an incorrect account number, what should I do?

In this instance, please get in touch with us at support@currencyfair.com. If the transfer has not already been released, we will be able to cancel the transfer and return the funds to your CurrencyFair account. Should the transfer have already been released, we will contact the beneficiary bank and do our best to have the funds returned.

I transferred funds to the correct account number, but wrong account name, what should I do?

Please get in contact with us as soon as possible at support@currencyfair.com, we will be able to assist you.

The IBAN checked on your website shows my IBAN is incorrect, what should I do?

First of all please make sure the information entered is correct and also ensure you have removed all spaces. If you are confident the IBAN is correct and you are still receiving the same message, please go ahead and add the account (the message will not stop you from adding the account to your profile). We will then attempt to make the transfer upon your instruction and should our bank system confirm there is an error, we will get in touch.

I am trying to add an IBAN from a UAE based bank, but each time I enter it I get an “invalid IBAN “ message, why is this?

The UAE has only recently started using IBANs, and many banks have not yet updated their system to accept these new IBANs. You should get in contact with that UAE bank and ensure that your details are correct and if they are, please go ahead and add the account (the message will not stop you from adding the account to your profile). We will then attempt to make the transfer upon your instruction and should our bank system confirm there is an error, we will get in touch.

Registered/Signed In?

My username isn’t working, what can I do?

Click “Forgot username?” on the “Register or Sign in” page. Enter your e-mail address on the subsequent “Forgotten your User Name” page and click “Continue” to confirm. A new User Name will be sent to your e-mail address.

I have forgotten my password – How do I get a new one?

If you have forgotten your password, simply click the “Forgot Password” link on the “Register or Sign in page”. Follow the subsequent easy-to-follow steps and you will be able to set a new password.

How do I amend my password, address, phone numbers or e-mail address?

Sign in and go to the My Profile section of the website (depicted by a figure in the top right hand corner of the screen). You can change your details accordingly by clicking on the “Edit” tab beside your chosen field and completing the easy to follow steps.

Deposit

Can I pay by cash, cheque, credit card or bank draft?

No, CurrencyFair does not accept or deliver cash, cheque, credit card or bank drafts. CurrencyFair only operates via internet bank transfers.

Can I deposit from any bank account?

All initial deposits should come from an account in your own name. If you want to deposit from a joint account, we will need identification documents for the other party.

How long does it take to deposit my funds into my CurrencyFair account?

The length of time it takes for your funds to be credited to your CurrencyFair account varies and depends on the currency you are depositing. You can see our process times and fees for all currencies.

Do I need to open any new bank accounts to use CurrencyFair?

No, CurrencyFair works with your existing bank accounts. It is important to remember that when transferring funds to an account, that account must be denominated in the same currency as the funds being sent. For example, if you are transferring Australian Dollars, the beneficiary account must also be designated in Australian Dollars.

I have a brokerage account, can I deposit funds from this to exchange funds from CurrencyFair?

Yes, that should be no problem at all, however, there may be some additional requirements. You should get in touch with us at support@currencyfair.com to confirm.

Do I need to have Internet banking with my existing bank?

No, although most people will use internet banking to deposit their funds into their CurrencyFair account and transfer out to their beneficiary account. It is not a requirement and other people prefer to use telephone banking to instruct transactions. Some people will even visit their bank.

What is a pending deposit notification?

A pending deposit notification is a way to tell our system that you will be sending funds to your CurrencyFair account.

Why do you need me to add a pending deposit?

This helps our system to allocate your funds correctly once they credit the CurrencyFair client account. It’s not the only method we have of identifying your funds, but it certainly helps!

How can I go about adding a pending deposit?

Go to “Deposit Funds In”, enter the amount and currency you want to deposit, select the account you wish to deposit from and click “Notify”. You have now notified our system to expect your funds. You now need to instruct your bank to transfer the funds to CurrencyFair. All the relevant payment instructions will be shown once you have added the pending deposit notification.

Can I exchange my funds immediately after creating a pending deposit notification?

No, you can only exchange your funds once they are in your CurrencyFair account. The status of your pending deposit will change to “confirmed” on the “Deposit/Transfer History” page when your funds are available for exchange. The “Account Summary” page will show your “Balance” and “Funds Available” in each currency so you will know when your funds are in your CurrencyFair account and are ready for exchange. We will also contact you via e-mail when your funds are deposited in your CurrencyFair account.

I entered a pending deposit I no longer want, what can I do?

You can cancel any unwanted pending deposits on the “Deposit/Transfer History Page”. Simply click the “X” button next to the unwanted “pending” deposit to delete.

I mistakenly sent funds from my bank account to my CurrencyFair account without adding a pending deposit, what do I do?

If your funds haven’t cleared yet then simply create a pending deposit. If your funds have already cleared then there is no need to add a pending deposit notification. Please do add one going forward as it allows us to clear funds in a timely fashion.

Where can I find your payment instructions?

The relevant payment instructions are shown after you have confirmed you will be making a deposit to CurrencyFair. You do this by adding a pending deposit notification. See here for more details. You can also see the “CurrencyFair Bank Account Details” when you are logged in to CurrencyFair. Simply, click on the “CurrencyFair Bank Account Details” option on the left hand side of the screen, choose your deposit currency and the relevant details will show up on screen.

Can I deposit money from an account not in my name to my CurrencyFair account?

Yes, but you may be required to provide additional information and/or documentation. Please contact support@currencyfair.com for more information.

What if I deposit funds and decide not to use you, can I send the funds back to the account they originated from?

Yes, this is not a problem. However, just bear in mind you will still be charged a transfer fee (the same standard fee you would pay when sending a transfer from your CurrencyFair account to a beneficiary account). This is because we are charged by our bank for making any transfer from our account and at present, we simply pass this cost on to our clients.

Are there alternatives to paying the US domestic wire transfer fee for the depositing of funds from my bank account to my CurrencyFair account?

Yes, there are certain banks / credit unions that allow you to transfer funds to the CurrencyFair USD account without incurring a fee. CurrencyFair has no affiliation with these services, but they are easily accessible and we would be happy to pass on further information upon request.

My funds were debited immediately from my personal account, however they are not yet available on my CurrencyFair account, why is this?

Typically, once you have instructed a transfer from your bank account to CurrencyFair, your bank will instantly debit the amount you have transferred from your account, however, they may not have actually processed your request.

I transferred funds to my CurrencyFair account over the weekend, however the funds are not yet available on my CurrencyFair account, why is this?

Typically, we do not receive funds outside normal business hours for that currency. Therefore, if you instruct your bank to transfer money on a Friday evening we would not expect to receive the funds until the earliest on Monday morning.

Exchange

How does the exchange process actually work?

First you send funds to your CurrencyFair account. You then convert these funds by matching with other customers on our Marketplace (or via QuickTrade), and finally you instruct us to transfer those funds out to a beneficiary bank account around the world. It’s very simple, but please call us if you would like us to run through the process over the phone.

The rates on the CurrencyFair site look too good be true. What is your commission?

CurrencyFair is a Marketplace, so the exchange rates are set by its users. CurrencyFair charges 0.15% of the total amount exchanged when customers match each other.
In the event that there are no customers providing a competitive rate for your exchange, CurrencyFair will step in and match you. This results in a charge of 0.4% to 0.5% of the amount exchanged. So depending on which way you’re exchanging, and the activity on the Marketplace at that time, you’ll pay anywhere from nothing (0.0%) to 0.5%, plus a fixed transfer fee. In fact, it’s possible, with CurrencyFair to get a better exchange rate than the true interbank or wholesale rate at the time!
On average, customers at the moment pay around 0.35%, however as more and more people use CurrencyFair, this average rate will decrease.

Is there a minimum or maximum amount I can exchange?

There is an eight (8) Euro minimum exchange, and no maximum. People regularly use CurrencyFair to exchange small amounts, for things such as gifts or small overseas purchases, right through to lump sums in the hundreds of thousands and even millions, for things like overseas property purchases or business transactions.

Can I make an exchange without registering first?

No, unfortunately not. As a regulated entity, we are required to identify you before we can transmit any money on your behalf. We try to keep the registration process as simple as possible.

How does the CurrencyFair calculator work?

The CurrencyFair calculator shows the current live rates that are available to CurrencyFair customers. It compares how the costs of an exchange and transfer with CurrencyFair contrast with that of a typical bank.

How does QuickTrade work?

Click on “Exchange by QuickTrade” at the top of the page. First of all, make sure the currency you wish to sell (i.e. the currency you deposited into your CurrencyFair account) and the currency you wish to buy are correct. Then, either add the amount you wish to sell in the “I Have” box, or alternatively the amount you wish to buy in the “I Want” box. Then click on “Get Quote”. The system will go into the market and get you the best rate possible for your order. It will ask you to review the details and once you click on “Confirm” at the bottom of the page, your exchange will be complete.

How is the QuickTrade rate calculated?

The QuickTrade rate is calculated by quoting you the “Best Available Now” rate on the CurrencyFair “MarketPlace”. When the liquidity available for that best rate is less than the amount you wish to exchange, the system will move down the MarketPlace to the next best available rate until your amount has been met. A weighted average rate is then shown, so you know exactly what rate you will achieve.

Why use the CurrencyFair MarketPlace?

The CurrencyFair MarketPlace is ideal if you have time to wait and possibly achieve a better rate than is available with QuickTrade. Every rate above the “Better Requested” rate is people who are looking for the same currency exchange as you, while every rate from “Best Available Now” down are those rates that are available to you right now.

How does the CurrencyFair MarketPlace work?

Click on “MarketPlace” at the top of the page. Decide on the rate you wish to achieve and enter this rate in the “Rate” box shown in the top left hand corner of the screen under “Make an Order”. Then enter either the amount you “have”, or the amount you “want” to buy at this rate and click on “Next”. Your order will then be added to the MarketPlace. You then wait and hope your order is matched by someone looking for the reciprocal exchange. It is important to note that by undercutting the “Better Requested” rate you are more likely to ensure a quicker match.

What if I want to buy a fixed amount of foreign currency, and I don’t know how much to deposit?

You can use our CurrencyFair calculator to give you an idea of how much you’ll need to buy a certain amount of foreign currency. We suggest you send in a little bit more than that to ensure you have enough in case the rate moves while your funds are on the way. Should there be any funds left, you will be able to transfer them back to your account (where they came from) or leave them for the next transaction.

Does the CurrencyFair MarketPlace allow for partial exchanges or do I have to wait for my full order to be matched to complete an exchange?

The system will partially match the amount and wait for the rest to be matched. For example if you want to exchange 200 GBP to USD and someone else wants to exchange 100 USD into GBP the system will partially swap your amount and leave the rest on the MarketPlace to be matched.

How do I cancel an open order I have placed on the MarketPlace?

Click into exchange by MarketPlace and scroll down to Open Orders. There is an “X” button located in the Open Orders section. Click the “X” button to cancel the order.

Can I exchange at the weekend?

The CurrencyFair MarketPlace is suspended from 8pm (Irish time) Friday night to 10:30 pm Sunday night. Any open orders that you have placed on the MarketPlace at time of suspension will be held until the market is re-opened on Sunday, and can be cancelled by you at any point during this time. While the MarketPlace is suspended, you won’t be able to edit any of your existing trades, or place new ones. Once the MarketPlace re-opens, if the market rate has moved to meet your requested rate, your order will be automatically matched.

Do I need to think about the CurrencyFair commissions when I want to buy a fixed amount of currency?

The exchange rate you get with CurrencyFair already includes our commission so you do not need to calculate anything as the rates displayed are the ones you will end up with.