Online Safety

Nowadays, a huge amount of our personal and business activity takes place online. Managing your finances, shopping and even socialising can all take place via your smartphone. As a result, the risk of fraud, scams and general security issues has increased. Here are some tips on how to avoid falling victim to some of the most common examples of online fraud.

Social Engineering

Most people maintain some form of online persona, be it a Facebook account or a LinkedIn profile. The huge amount of personal data shared on these platforms make them great targets for social mining.

Posting details about your upcoming holiday opens the obvious risk of telling the world your house will be empty, but what other details can open you up to risks? Here are some examples.


If you receive an email or a text message claiming to be from your bank (or any other company/institution you’ve dealt with), do not reply or click on any links. Often, these may contain links to websites which may look similar to the real thing, where you’re prompted to enter your information.

Remember – your bank will never ask you for sensitive details over text/email, such as your PIN or account number. If you receive a request to confirm these, contact them directly. Not only are you protecting yourself, but informing the bank can help protect other customers too.

Supplier Account Change

If you make regular payments with CurrencyFair and have been recently advised by your payee to change bank details, we would advise that you contact your payee directly to confirm these changes.

Treat any request to update bank account or personal details with caution.

What to look out for:

  • If you receive an email/text asking you to update payment details with a supplier (or anyone you send money to), always confirm with them directly that it is a legitimate request.
  • Changes in the language/tone of an email could be an indication of an attempt to impersonate someone you may know. Always be cautious.
  • “Out of the blue” requests to send money.
  • Any changes, however small, to the requesters email address or style of communication.

Things to remember:

  • Verify the identity of a contact by calling the relevant organisation/person directly, through online or other search. Do not use the contact details provided in the message sent to you.
  • Never send money or give credit card, online account details or copies of personal documents to anyone you don’t know or trust and never by email.
  • Be very careful about how much personal information you share on social network sites. Scammers can use your information to learn who you are, your interests and who you deal with, making it easier to craft an effective phishing attack.

To read more about how we secure your information, visit our Security page.