What if I don’t want to choose my own rate?
No problem. Just click the 'Back' button and choose 'Best rate available now'. An exchange will take place immediately at the best rate available in the marketplace at that time.
What happens if there is only a partial match?
Occasionally, if only a portion of a customer's exchange is matched, CurrencyFair will step in to match the balance in full or in batches. Customers are sent an email when this happens and can also track this in the 'Transaction' section of their account.
When will my exchange take place at my requested rate?
An exchange will take place if the best rate available now moves to match a customer's rate and stays at that rate until the customer moves to the top of the queue.
Is my exchange rate guaranteed?
As an exchange rate is live, it is at risk of moving in either direction. We cannot guarantee that customers exchange will be completed at the rate requested.