Our Payments Department and banking partners will close over the following days Christmas 2018:
In relation to cut off times on normal working days we will make every effort to process all payments in line with our current cut off times as per exchange process times.
Should you wish your funds to be received in advance of Christmas (i.e. before the 24th of December) please ensure that your payments are submitted well in advance of our suggested dates (below) to avoid any potential delays.
Recommended final day for Transfers Out
All other currencies as per advised timescales on here.
Our Customer Experience department will close on Monday the 24th of December at 12.30 p.m GMT and reopen on Wednesday the 26th of December at 21:00 GMT until Monday the 31st of December at 17.30 GMT.
Normal hours will commence on Tuesday the 2nd of January 2018.
Please see below for additional detail in relation to support available during the holidays
Tips for accessing your CurrencyFair account during the holidays:
|Thurs December 27th||Normal market hours|
|Friday December 28th||Markets closing at 20:00 GMT|
|Weekend 29th and 30th||Markets closed||Normal weekend hours|
|Monday December 31st||Markets closing at 20:00 GMT||New Years Eve ?|
|Tuesday January 1st 2019||Markets closed||New Years Day|
|Mon December 24th||Markets closing at 12.30 p.m GMT||Christmas Eve ?|
|Tues December 25th||Markets closed||Christmas Day ?|
|Wed December 26th||Markets closed||Boxing Day|
Final Days for Deposits In and Transfers OutRecommended final day for Deposits In
|CURRENCY||FINAL DAY TO SEND IN|
|EUR GBP||Fri December 21st|
|AUD||Tues December 18th|
|USD||Tues December 18th|
|EUR||Tues December 18th|
|CURRENCY||FINAL DAY TO TRANSFER OUT|
|GBP||Fri December 21st|
|AUD||Thurs December 20th|
|USD||Thurs December 20th|
|EUR||Thurs December 20th|
Customer Experience Department:Customer Experience Dept Hours Christmas 2018:
|Thurs December 27th||Available from: 00:00 – 18:00 GMT||Phone and Email|
|Fri December 28th||Available from: 00:00 – 18:00 GMT||Phone and Email|
|Weekend 29th and 30th||Available from: 08:00 – 18:00 GMT||Email only. Phone lines closed.|
|Monday December 31st ?||Available from: 00:00 – 17:30 GMT||Phone and Email|
|Tuesday January 1st 2019||Closed until 21:00 GMT||Phone and Email|
|Mon December 24th ?||Available until 12:30 p.m GMT||Phone and Email|
|Tues December 25th ?||Closed||Closed|
|Wed December 26th||Closed until 21:00 GMT||Phone and Email|
- You may need to log in to CurrencyFair or add a new bank account while you’re away over the holidays. To do this, you will need to complete Two-Factor Authentication. Find out how to set this up here, or download it for iOS and Android. For even greater convenience, you can also sync the Google Authenticator app to your CurrencyFair account.
- If you won’t have access to your Primary phone number, add a Secondary phone number before you leave for the holidays in the My Profile > Phone Numbers section of your CurrencyFair account.